• Work in hospitals, nursing homes, other long-term care facilities and in public health agencies.
• Address the special needs and concerns of patients and their families.
• Evaluate patient satisfaction, investigate complaints, collect information about patient dissatisfaction.
• Work with departments to resolve patient problems.

Education/Training

• Challenging high school courses, including business, science, math and English.
• Requirements vary, but most employers prefer college graduates with background in health or social services.
• Experience or course work in conflict resolution can be helpful.

Salary

• Average range $20,000 to $40,000.

More Information

• Contact the Patient Relations or Patient Representative Office at your local hospital.